Refund & Cancellation Policy

Clear guidelines for deposits, withdrawals, and refunds

Home Refund Policy
Last Updated
August 19, 2025

Important Policy Information

This Refund & Cancellation Policy outlines our terms regarding deposits, withdrawals, cancellations, and refunds on the EquityHeaven platform. Please read carefully before making any investments.

1. Deposits

Important: All Deposits Are Final

All deposits made into your EquityHeaven account are final and non-refundable.

Please ensure you review your chosen investment package before making a deposit.

Before You Deposit
  • • Review package details
  • • Check terms & conditions
  • • Understand profit rates
  • • Confirm payment amount

2. Withdrawals

Users may request withdrawals subject to the following conditions:

Minimum Limit
Package-specific minimum withdrawal amounts
Account Verification
Security verification may be required
Processing Time
24-48 hours standard processing
Payment Provider
Depends on selected withdrawal method
Processing Timeline
Withdrawal requests may take 24-48 hours to process depending on the payment provider and verification requirements.

3. Cancellations

No Cancellations After Purchase

Once an investment package is purchased, it cannot be cancelled.

Users must wait until the package duration ends or request withdrawal of available earnings.

Package Duration

Each package has a specific duration that must be completed before you can make changes to your investment.

4. Refunds

Refunds will only be considered in the following cases:
Duplicate Transactions

Duplicate transactions due to system error on our end

Unauthorized Charges

Unauthorized charges proven to be caused by our system

Refund Processing
In eligible cases, refunds may take 5-10 business days after approval and verification.

5. Disputes

Dispute Resolution Process:
1
Report Within 7 Days
Any disputes must be reported to our support team within 7 days of the transaction
2
Investigation
Our team will thoroughly investigate your dispute
3
Final Decision
Our decision regarding refunds and disputes will be final
Need Help?

Contact our support team immediately if you have any transaction disputes.

Contact Support

Important Notes

Investment Nature
All investments carry inherent risks. Please invest responsibly and only what you can afford.
Policy Changes
We reserve the right to update this policy. Changes will be communicated via our platform.
Security First
All transactions are processed through secure channels with multiple verification layers.
Support Available
Our support team is available 24/7 to assist with any questions or concerns.

Questions About This Policy?

If you have any questions about our Refund & Cancellation Policy or need clarification on any points, please contact our support team.

Contact Support
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